Article Summary Box

💡 KEY INSIGHTS

  • monday.com excels as the leading feedback management tool with its versatile work OS suitable for diverse team needs.
  • ClickUp, ranked second, has efficient integration capabilities, streamlining feedback across multiple platforms.
  • Asana is known for its user-friendly interface, making feedback tracking and management accessible for all team members.
  • Jira's robust analytics tools are highlighted as ideal for in-depth feedback analysis, especially in software development environments.

    • Enterprise Feedback Management (EFM) software centralizes and transforms customer feedback into actionable business data.

    EFM tools include survey capabilities, enable feedback solicitation, trigger alerts from feedback, allow role-based data access, and support data analysis and distribution.
    Project Management Tools & EFM
  • Centralized Communication: Ensures all feedback is collected and accessible in one place.
  • Real-time Collaboration & Response: Facilitates instant feedback sharing and quick adjustments.
  • Tracking & Prioritization of Feedback: Help categorize and address feedback based on its impact.
  • Analytics & Reporting: Analyze feedback trends for ongoing project optimization.

    • Let's look at 10 comprehensive project management tools for Enterprise Feedback Management (EFM) to streamline feedback collection, analysis, and response, enhancing overall project efficiency.

    Expert Panel Box

    Meet Our Experts

    Our team comprises industry-leading experts in fields ranging from design and marketing to growth strategies, each bringing a wealth of experience and unparalleled knowledge to the table.

    Vlad Shvets
    Vlad Shvets
    MarketSplash & Empact Partners Founder
    Shanal Govender
    Shanal Govender
    MarketSplash Chief Editor
    Juxhina Malaj
    Juxhina Malaj
    Inbound Growth Consultant
    Jini Reddy
    Jini Reddy
    Operations & HR Manager
    Sharné McDonald
    Sharné McDonald
    Inbound Growth Consultant
    Vlad Shvets
    Vlad Shvets
    MarketSplash & Empact Partners Founder

    Vlad is a founder of MarketSplash and its parent company Empact Partners. Vlad is a serial entrepreneur & SaaS founder with 10+ years of experience in the tech industry. Vlad is deeply passionate about digital publishing, software, and growth marketing.

    Shanal Govender
    Shanal Govender
    MarketSplash Chief Editor

    Shanal, the Chief Editor at MarketSplash has diverse experience in content strategy and digital publishing. Her skills extend to integrating AI tools, managing social media, and navigating affiliate partnerships, reflecting her deep passion for the tech and publishing sectors. She is passionate about writing, research, and innovative tools in the marketing niche.

    Juxhina Malaj
    Juxhina Malaj
    Inbound Growth Consultant

    Juxhina is a content creator, editor, and researcher. She has an MSc degree in Communication Science from the University of Vienna and 10+ years of experience in the tech industry. She is passionate about startups, SEO marketing, content creation, art, and photography.

    Jini Reddy
    Jini Reddy
    Operations & HR Manager

    Jini Reddy is an experienced professional who excels in Psychology, Project Management, Finance, and HR. Known for her excellent, conflict resolution and communication skills, she creates a positive, collaborative work environment at Empat Partners. She is skilled in balancing diverse organizational roles, while emphasizing operational efficiency and employee well-being.

    Sharné McDonald
    Sharné McDonald
    Inbound Growth Consultant

    Sharné is an artist, digital designer, researcher, and informal educator by training. She has 5+ years' experience in the SaaS industry as a Product Marketing Manager and Head of Customer Support. She supports a handful of remarkable SaaS brands in achieving sustainable business growth through targeted online content.

  • 10 Best Feedback Management Software
  • A Quick Comparison Table
  • Frequently Asked Questions
  • It's A Wrap

    • Important disclosure: we're proud affiliates of some tools mentioned in this guide. If you click an affiliate link and subsequently make a purchase, we will earn a small commission at no additional cost to you (you pay nothing extra). For more information, read our affiliate disclosure.

    10 Best Feedback Management Software

    We've selected & tested 1o Feedback Management Software Tools from our comprehensive project management guide to help you find the ideal one, categorized into key features, pros & cons, and more:

    1. monday.com
    2. ClickUp
    3. Asana
    4. Microsoft Projects
    5. Jira
    6. Zoho Projects
    7. Wrike
    8. Smartsheet
    9. Airtable
    10. Teamwork

    A Quick Comparison Table

    Short on time? Get the gist:
    QUICK COMPARISON TABLE
    Tool Name Free Trial Free Version Starting Price per Month G2 Rating
    monday.com Yes Yes $8 4.7
    ClickUp Yes Yes $10 4.7
    Asana Yes Yes $10.99 4.2
    Microsoft Project Yes No $10 4.7
    Jira Yes Yes $7.75 4.3
    Zoho Projects Yes Yes $5 4.2
    Wrike Yes Yes $9.80 4.2
    Smartsheet Yes Yes $7 4.4
    Airtable No Yes $24 4.6
    Teamwork Yes Yes $5.99 4.4

    Prices Of Our Top 10 Feedback Management Software ($)
    Monthly Starting Prices Of Our Top 10 Feedback Management Software ($)

    1. monday.com: Complete Work OS

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    monday.com tops our list for feedback management software as a versatile and people-centric complete work OS platform.

    As a complete work OS project management platform, monday.com centralizes feedback, offering customizable workflows for efficient data handling and analysis. Its integration with CRM software and ability to trigger alerts based on feedback makes it ideal for businesses seeking to manage customer and employee data effectively.

    With features supporting role-based permissions and data distribution, monday.com is well-suited for organizations looking to transform customer feedback into actionable insights.

    How To Export Your Data From monday.com
    This guide aims to provide you with step-by-step instructions to ensure that you can easily and securely export your boards, tasks, and other critical data from your monday.com account.
    MarketSplashNaaziyah Ismail

    Known for its flexibility and customizable workflows, monday.com can easily be adapted for survey management, feedback collection, and data analysis.

    Crucial for EFM, monday.com has top-notch data security, featuring IP-based permissions, SCIM-enabled provisioning, and two-factor authentication via Google. 

    Why monday.com For EFM
  • Customizable Workflows: monday.com's tailored workflows are highly praised. It efficiently manages diverse feedback types, contributing significantly to smooth feedback processing.

  • CRM Integration: The platform seamlessly integrates with various Customer Relationship Management (CRM) systems, allowing for a unified approach to managing customer feedback and enhancing overall customer experience.

  • Alerts and Notifications: monday.com can be set up to trigger alerts based on specific feedback, ensuring that critical customer insights are promptly acted upon and maintaining a responsive EFM system.

  • Role-Based Permissions: The platform supports different access levels and permissions, allowing businesses to control who has access to sensitive feedback data, ensuring data security.

  • Data Analysis Tools: The data analysis tools on monday.com are useful for transforming feedback into actionable insights. While they are generally effective, some users feel that more advanced analytical capabilities could be integrated for deeper insights.

    • monday.com's "panic button" feature offers a swift and effective response mechanism for urgent situations, enhancing overall system safety.
    • Scalability: Accommodates business growth, allowing easy addition or removal of users and projects, essential for managing expanding feedback requirements.
    • Flexibility: Adaptable to various workflows, including customer relationship management (CRM), which is crucial for integrating feedback into broader business processes.
    • Automation: Streamlines feedback management through integrated automation, enhancing efficiency in handling customer insights.
    Work Efficiently Everyday With monday.com
    • Customizability: Allows customization during setup, aligning the platform with specific EFM needs and workflows.
    • Collaboration: Centralizes communication, improving team interaction and efficiency in handling feedback.
    • Industry Agnostic: Suitable for any industry or team, ensuring versatility in feedback management across various business contexts.
    Toggle Box

    Here's More About Our Experience Using monday.com

    MarketSplash aims to create top-quality articles. We've been using monday.com for the past two years:



    Best Features:

    • Comprehensive Work OS: We found monday.com's Work Operating System to be highly effective for managing project workflows. Its integrated approach proved especially beneficial for tracking the detailed progress of our articles.
    • Superior User Experience: The user-friendliness of monday.com was a standout feature for our team. Its intuitive interface and diverse viewing options facilitated quick adaptation, making project management more efficient.
    • Advanced Customization: We use monday.com to create specialized boards for tracking articles and monitoring audits, which showcases its superior customization capabilities.

      • Did We Like It? Our experience with monday.com was overwhelmingly positive. Its robust integration features and automation capabilities significantly reduced manual efforts, enhancing our content management process.

      Our Rating: For our content-centric platform at MarketSplash, monday.com proved to be highly effective. Considering its adaptability, ease of use, and collaborative functions, we rate it 4.7/5 stars, making it an excellent choice for Enterprise Feedback Management.

    Our Inbound Growth Consultant, Sharné McDonald, shares her experience using monday.com:
    images

    I used to use monday.com at a previous workplace, and we moved on to another tool to cut costs. But it couldn’t compare to monday.com in terms of ease of use, features, automations, and integrations. monday.com is super versatile, and setting up new projects is a breeze; it automatically adds the basic elements like task status, so you don’t have to build your project board from scratch each time. You can also use its handy pre-made templates for specific use cases. We currently use monday.com for task management, time tracking, collaboration (internal and external stakeholders), and voting up ideas.

    Sharné M.

    Inbound Growth Consultant

    Source: MarketSplash

    Pros And Cons

    Pros Cons
    • It has a sleeker and more intuitive interface than most other tools
    • Every package comes with round-the-clock customer support
    • Cost-effective packages packed with many features
    • Greater user adoption
    • Great automation features
    • Provides high storage space, ideal for creative projects, a limited feature in Bitrix24
    • It comes with integrated tools for creating documents and spreadsheets
    • Users can customize the interface to suit their preferences
    • monday.com's free plan is limited to 2 seats only.
    • Mobile app limitations

    Pricing

    monday.com offers users a two-week free trial, a free plan, and four paid plans:

    • Free - $0 (Great for individual use to keep track of tasks, up to 2 seats only).
    • Basic - $8 per user/month.
    • Standard (the most popular plan) - $10 per user/month.
    • Pro - $16 per user/month.
    • Enterprise - Contact monday.com for more details.
    🤩
    At its core, monday.com is an adaptable EFM platform providing tailored workflows, CRM integration, responsive alerts, controlled access, and comprehensive data analysis for efficient customer feedback management.

    2. ClickUp: Best For Customization

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    ClickUp, as an Enterprise Feedback Management (EFM) platform, excels in project management by offering an integrated solution for collecting, managing, and analyzing feedback. Its comprehensive suite of tools, including highly customizable workflows, real-time collaboration, and advanced analytics, streamlines the feedback process, making it easier for teams to derive actionable insights and implement improvements effectively.

    Advertised as the "one app to replace them all, " ClickUp's high adaptability allows users to extensively customize their experience to align with their unique ERM needs.

    Here's More About Our Experience Using ClickUp

    At MarketSplash, our primary focus is producing top-quality articles. We’ve tested ClickUp to see how it faired.



    Best Features:

      • Deep Customization: ClickUp is known for being highly customizable so that you can fit it into any organization.
      • In-App Video Tool: Even on their free plan, you can record, annotate, and share instant video tutorials within the app. Given our expanding remote team, this helped streamline explaining the article formats to new writers.
      • Nested Hierarchy Layout: While this extensive customizable structure was initially challenging for some team members, it provided a comprehensive overview of tasks and content.
      • Everything View: An essential feature, the Everything View allows us to glimpse all organizational activities at a glance.

      Did We Like It? ClickUp provides a comprehensive set of functionalities and customization. Their customer service also ensures users can navigate and optimize the platform effectively.

      Our Rating: Given its expansive feature set and the support provided, we highly recommend ClickUp as a versatile tool. We give it a rating of 4.7 out of 5 stars. However, ClickUp is generally more suitable for smaller teams.

    Level Up With ClickUp

    Why ClickUp For EFM?

    Interactive Infographic

    Task Management

    ClickUp's hierarchy of tasks and lists is ideal for efficiently organizing and managing customer feedback.

    Customizable Flexibility

    The platform's notable flexibility allows for creating custom workflows tailored to specific feedback management needs.

    Collaborative Document Editing

    Built-in document features facilitate seamless generation, editing, and collaboration on feedback-related documents.

    • Advanced Automation: ClickUp's automation features streamline feedback management processes, enhancing efficiency and reducing manual effort.
    • Nested Hierarchy Structure: The ability to summarize tasks and projects provides comprehensive overviews, which are essential for effective feedback management.
    • Comprehensive 'Everything View': Offers a singular view to monitor all feedback-related activities and statuses within the organization.
    • AI-Driven Assistance: ClickUp's purpose-built AI assists in summarizing extensive feedback and extracting valuable insights, enhancing decision-making.
    • Unified Platform: Facilitates long-term strategic planning and team management, essential for maintaining a cohesive feedback management system.

    Pros And Cons

    Pros Cons
    • Well-suited for SMBs due to its competitive pricing.
    • Unlimited file storage available on all paid plans.
    • Nested hierarchy view feature.
    • Extensive customization for notification settings.
    • Hotkey-centric interactions, enabling additions of emojis, GIFs, etc.
    • Includes built-in video recording features.
    • Highly customizable and flexible.
    • Allows photo/video revisions.
    • The interface can be somewhat cluttered.
    • Some initial hurdles for beginners due to its high customizability.
    • Complex iconography leads to many "hidden features" in ClickUp.

    Pricing

    ClickUp offers a 14-day free trial, a forever free plan & five different pricing plan options:

    • Free - $0, best for individual use, but unlimited members allowed.
    • Unlimited - $5 per member/month, best for small teams.
    • Business (most popular plan) - $12 per member/month, best for mid-sized teams.
    • Business Plus - $19 per member/month, best for many teams.
    • Enterprise - Contact the sales team for pricing and more information.
    • Additional: ClickUp AI - For $5 per monthly member, you can enhance any paid plan by adding this feature.

    With its user-friendly interface and robust feature set, ClickUp is a versatile choice for businesses seeking to enhance their project management through efficient feedback utilization.

    3. Asana: Best For Cross-Functional Teams

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    Asana, a more renowned project management tool, has evolved into a powerful Enterprise Feedback Management (EFM) platform.

    Known for its intuitive interface and robust task organization capabilities, Asana excels in streamlining feedback collection, analysis, and integration into actionable business strategies. It also provides a more comfortable, traditional approach to project management.

    How To Use Asana : 101 For Beginners
    Welcome to Asana, a versatile project management platform. Asana provides the tools and interface for smooth task and progress tracking. Let’s get into it!
    MarketSplashNaaziyah Ismail

    Its customizable workflows, real-time collaboration features, and comprehensive dashboards make it an ideal choice for businesses seeking to efficiently manage customer feedback through CRM and enhance their overall service quality.

    Here's More About Our Experience Using Asana

    At MarketSplash, we focus on content creation, planning, assigning tasks, tracking hours, collaboration, and link building. We trialed Asana to assist us.



    Best Features:

    • Integrated Task Management Asana's advanced capabilities eliminated our reliance on multiple apps, enabling seamless management of all activities like task assignment, collaboration, and document uploading directly within the app.
    • Basic Reporting And Analytics Asana offered essential reporting and analytics features, including project duration estimates. However, enhancement is needed to provide a broader range of data visualization and more versatile reporting features.

    Did We Like It? Asana’s interface can seem cluttered, making navigation challenging. For instance, tasks do not appear in the “To Do” list unless explicitly assigned, and tasks can’t be removed from the active list without deleting them, which can be inconvenient when postponing tasks.

    Our Rating: Asana is a robust and reliable project management tool with a history of providing a user-friendly experience in managing tasks and projects. It excels in integrations and workflows, making it an excellent choice for teams seeking to integrate external tools. We rate it 4.5 out of 5 stars.

    Pros And Cons

    ProsCons
    • Extensive features are offered on the free plan
    • Excellent integration
    • Steep learning curve
    • Limitation of one assigned user per task

    Asana's EFM Features

    • Feedback Management: Efficient tracking and organization of customer feedback, with tools for categorizing, prioritizing, and assigning tasks.
    • Customizable Workflows: Flexible workflows adapted to specific feedback management processes.
    • Real-Time Collaboration: Features that enable team members to work together on feedback tasks, share insights, and discuss responses.
    • CRM and Data Analysis Integration: Seamless integration with CRM systems and data analysis tools for unified feedback management.
    • Reporting and Analytics: Comprehensive tools for understanding feedback trends and measuring response impacts, aiding continuous improvement.

    Pricing

    Asana has a 30-day free trial, a free plan & two monthly pricing plan options:

    • Premium (most popular plan) - $13.49 per user/month.
    • Enterprise - $30.49 per user/month.

    Asana's EFM capabilities enable organizations to seamlessly track, prioritize, and respond to customer insights, fostering a responsive and customer-centric business environment.

    4. Microsoft Projects: Best For Microsoft Suite Users

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    As an Enterprise Feedback Management (EFM) tool, Microsoft Project & Portfolio Management (PPM) excels in facilitating rapid project initiation and seamless execution.

    Its user-friendly templates and renowned scheduling features, combined with accessibility across multiple devices, significantly improve productivity. With the introduction of Microsoft Project 2010, the software developed a new level of adaptability, offering tailored work management solutions that meet specific individual requirements. This makes it an invaluable asset for efficiently managing and responding to customer feedback in various project environments.

    Why Microsoft Projects For EFM?

    • Seamless Microsoft Suite Integration: As part of the Microsoft ecosystem, it offers smooth integration with tools such as Excel, Teams, and SharePoint, essential for managing feedback across different platforms.
    • Baseline Project Tracking: Enables solopreneurs to compare the current status of projects with initial plans, aiding in monitoring deviations and feedback responses.
    • Effective Cost Management: Equipped with budgeting tools for accurate forecasting, tracking, and managing project costs, crucial for aligning feedback management with financial constraints.

    Here's More About Our Experience Using Microsoft Projects

    We trialed Microsoft Projects for 14 days. Here's what we found:



    Best Features:

    • Seamless Microsoft Suite Integration: The integration with tools like Excel, Teams, and SharePoint is smooth, enhancing our efficiency in managing feedback.
    • Effective Cost Management: The budgeting tools are invaluable for forecasting, tracking, and managing project costs, aligning our financial management with customer feedback.
    • Centralized Project Dashboard: Starting new projects, accessing crucial ones, and revisiting recent projects is streamlined, making feedback management more efficient.
    • Comprehensive Analytics: The pre-built reports are crucial for monitoring the progress of projects and feedback, aiding in effective decision-making.

    Did We Like It? We found that some features could be more intuitive, and customization options for reports were somewhat limited. These areas could be improved for a smoother experience.

    Our Rating: Despite these minor setbacks, Microsoft Project as an EFM tool has significantly aided our feedback management process. We rate it 4.3 out of 5 stars for its robust functionality and integration capabilities.

    • Centralized Project Dashboard: Provides a unified starting point for new projects, quick access to crucial and priority projects, and easy revisiting of recent projects, facilitating streamlined feedback management.
    • Comprehensive Analytics: Offers pre-built reports for tracking progress in projects, resources, programs, and portfolio collections, essential for analyzing and responding to feedback effectively.

    Pros And Cons

    ProsCons
    • Flexible interface
    • Road mapping capabilities
    • Compatible with widely-used tools
    • Enables real-time collaboration
    • Diverse project view options
    • Limited advanced features
    • Steep learning curve

    Pricing

    Microsoft Project offers a 30-day free trial & after that, three different paid plans start at $10 per user/month.

    🤓
    Microsoft Projects stands out for EFM due to its sophisticated data handling, collaborative features, and user-friendly interface, catering to the dynamic needs of modern enterprises.

    5. Jira: Best For Agile Teams

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    Jira is a versatile EFM (Enterprise Feedback Management) tool, offering agile teams the capability to manage and track various project elements, including customer feedback, issues, and tasks.

    Initially designed as an issue-tracking platform for software development, Jira has evolved to cater to various teams across different industries. Its customizable workflow engine supports the planning and tracking of projects through adaptable workflows, tailored to meet specific needs. This adaptability and enterprise-grade security makes Jira an effective solution for managing feedback at all business growth stages.

    How To Use Jira
    Welcome to Jira, a project management tool. This tutorial covers the basics for all users, on how to get started.
    MarketSplashNaaziyah Ismail

    Jira is designed explicitly for agile project management, making it a better choice for teams that follow Scrum, Kanban, or other agile methodologies.

    Here's More About Our Experience Using Jira

    At MarketSplash, our primary focus is content writing, planning, assigning tasks, tracking hours, collaboration, and link building. We trialed Jira for 14 days:



    Best Features:

      • Test Cases Jira offers a robust feature for creating test cases, enabling teams to design, manage meticulously, and track software testing processes within their project management workflow.
      • Jira Query Language (JQL) Jira's JQL was great at zeroing in on certain challenges, allowing us to handle and oversee tasks/issues more efficiently.
      • Saved Filter Feature The saved filter feature is great. It allows the setup and storage of multi-criteria filters for future searches, making it quick and easy to view specific tasks or issues.

      Did We Like It? Jira is a great tool for software engineers or agile teams due to its task coordination and project strategizing features. However, it's too intricate for smaller projects and tasks.

      Our Rating: Jira is a dependable and reliable specialized project management tool for agile teams. We give it a score of 4.2 out of 5 stars.

    Why Jira For EFM?

    • Customizable Workflows: Jira allows for the creation of flexible workflows, essential for managing various types of feedback and ensuring efficient tracking and processing of customer insights.
    • Robust Issue Tracking: Originally designed for issue tracking in software development, Jira excels in identifying, tracking, and resolving customer feedback and queries, enhancing overall responsiveness.
    Jira's advanced roadmap feature provides a visual timeline for tracking and managing customer feedback and project progress for prioritization in an Enterprise Feedback Management system.
    • Advanced Reporting: Jira's comprehensive reporting tools enable detailed analysis of feedback data, helping make informed decisions based on customer insights.
    • Scalability: Suitable for businesses of all sizes, Jira's scalable architecture adapts to growing feedback management needs, ensuring long-term utility.
    • Integration Capabilities: Seamlessly integrates with numerous other tools and platforms, facilitating a unified approach to managing customer feedback within the larger business ecosystem.

    Pros And Cons

    ProsCons
    • Over 3000 apps and integrations
    • Designed with agile teams in mind
    • Reports and insights features for thorough analysis
    • Project flexibility
    • Free plan available for up to 10 users
    • The extensive amount of options might overwhelm those with simpler projects
    • Lacks cost and risk management features
    • Steep learning curve

    Pricing

    Jira offers a 30-day free trial, a free plan & three paid plans:

    • Standard - $7.75 per user/month (35,000 users maximum).
    • Premium - $15.25 per user/month.
    • Enterprise - Contact sales for price.

    6. Zoho Projects: Best For IT Teams

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    Zoho Projects caters to IT teams and various dynamic sectors, including construction, software development, and education. Its design is tailored to streamline the complex processes involved in software management, offering a collaborative and efficient platform for organizing and tracking a wide range of development tasks.

    As an EFM tool, Zoho Projects integrates feedback management seamlessly into the project lifecycle. This feature is particularly beneficial for teams that require constant iterations and improvements based on stakeholder and client feedback.

    With Zoho Projects, users can capture feedback from diverse sources, ensuring all voices are heard and considered in the development process.

    Why Zoho Projects For EFM?

    • Feedback Collection and Integration: Efficiently gathers and integrates feedback from multiple sources within the project environment.
    • Customizable Feedback Forms: Offers tailored forms for specific project needs, aiding in precise feedback collection.
    • Real-time Collaboration and Discussion Forums: Facilitates discussions and collaborative feedback analysis among team members.
    • Feedback Prioritization and Tracking: Enables prioritizing and tracking feedback implementation within the project workflow.
    • Reporting and Analytics: Provides robust tools for analyzing feedback data, aiding decision-making and process improvement.
    Zoho Projects also seamlessly integrates with the Zoho Suite, which includes over 40 specialized online tools to enhance sales, marketing, and financial tasks.

    Here's More About Our Experience Using Zoho Projects

    At MarketSplash, our core focus is content creation, planning, task assignment, hour tracking, collaboration, and link building. We experimented with Zoho Projects as a potential aid in these areas.



    Best Features:

    • Built-in Issue-Tracking Feature: Available in the free plan, allowing for easy assignment, identification, monitoring, and resolution of bugs or problems in detail throughout the project lifecycle.
    • Task Management: Simplified task assignment to various team members with customizable fields, layouts, statuses, and workflows.
    • Smooth Integration Zoho Projects seamlessly combines with other frequently used Zoho apps and third-party tools, offering a comprehensive work solution.

    Did We Like It? The functionality of their mobile app is somewhat restricted for those who need access on the move, it enabled us to enhance our project management processes.

    Our Rating: Even with the limitations in integration capabilities and a bit of a learning curve, Zoho Projects is still a reliable comprehensive tool. We give it 4.2 out of 5 stars.

    Manage Your Projects With Zoho Projects

    Pros And Cons

    ProsCons
    • Customizable and user-friendly interface
    • Real-time collaboration capability
    • Integrated time tracking
    • Features for resource utilization and Portfolio Dashboard
    • Limited viewing options for Gantt Charts in the free plan
    • Restricted integration options outside of the Zoho Suite
    • Constrained features in mobile app

    Pricing

    Zoho Projects provides a 10-day free trial for every plan, along with a permanent free plan and two pricing plan options:

    • Free: $0 (Suitable for up to 3 users).
    • Premium (Most Popular): $5 per user/month.
    • Enterprise: $10 per user/month (Ideal for larger teams).

    7. Wrike: Best For Campaign Management

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    Wrike is an exceptional Enterprise Feedback Management (EFM) tool suited for sales and marketing teams.

    Its strengths lie in its intuitive, adaptable user interface and AI capabilities, which predict project timelines. These features make it highly efficient for managing feedback within these dynamic sectors.

    Wrike simplifies complex feedback management tasks, aiding project managers in prioritizing and addressing feedback efficiently. Its blend of specialized functionality, advanced technology, and user-focused design makes it a top choice for effective feedback management in sales and marketing projects.

    Get It Right With Wrike

    Here's More About Our Experience Using Wrike

    At MarketSplash, we focus on content development, strategizing, task allocation, time tracking, collaborative efforts, and building links. We trialed Wrike:



    Best Features:

      • Task Dependencies Wrike offers a top-tier solution for overseeing dependencies related to functionalities, assignments, and key events in our product roadmap.
      • Resource and Schedule Management Wrike has great resource distribution features for proficient supervision by pinpointing prospective choke points in projects.
      • Task Assignment Each assignment has a dedicated lane and attachments, streamlining the journey of overseeing projects from start to finish.

      Did We Like It? Compared to other project management tools like monday.com, which emphasize user-friendliness, Wrike is less user-centric and has a steeper learning curve.

      Our Rating: Wrike suits sales/marketing teams seeking a robust and reliable project tool. Our score for Wrike is 4.3 out of 5 stars.

    Why Wrike For EFM?

    • Customizable Workflows: Adaptability to create specific feedback management processes.
    • Real-Time Collaboration Tools: Facilitates effective team communication and feedback analysis.
    • Advanced Reporting and Analytics: Offers insightful data analysis to understand and act on feedback.
    • AI-Driven Insights: Predicts project timelines, aiding in efficient feedback task management.
    • Integrations with Various Tools: Seamlessly connect with other platforms for centralized feedback handling.

    Pros And Cons

    ProsCons
    • Intuitive and user-friendly design
    • Offers ample learning resources
    • It comes with a comprehensive feature set
    • Provides a free plan
    • Each paid plan includes a free trial period
    • Live editing capabilities for tasks and project descriptions
    • Features valuable AI functionalities
    • Advanced security and detailed reporting are available from the business plan and upwards
    • Pricing is higher compared to alternatives
    • Two-factor authentication is limited to enterprise plans
    • Unlimited user access is only available in enterprise plans

    Pricing

    Wrike offers a 14-day free trial, a free plan, and five paid plans:

    • Team - $9.80 per user/month.
    • Business (most popular plan) - $24.80 per user/month.
    • Enterprise - Contact Wrike for more details (Best for larger companies).
    • Pinnacle (most enhanced plan) - Contact sales for more details.

    8. Smartsheet: Best For Excel Users

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    Smartsheet is an Enterprise Feedback Management (EFM) tool focusing on modern work management, specifically designed for IT professionals.

    It aims to bridge the gap between people and technology, fostering significant organizational transformations. Widely used by enterprises of diverse scales, Smartsheet excels in managing projects, optimizing processes, and providing deep insights into large programs and portfolios.

    Smartsheet specializes in traditional spreadsheet layouts and grid views, similar to Excel, which is advantageous for users accustomed to spreadsheet software.

    Its unified platform offers real-time visibility and control, making it ideal for comprehensive feedback management across various organizational levels.

    Here's More About Our Experience Smartsheet

    At MarketSplash, our primary focus is content creation, planning, assigning tasks, tracking hours, collaboration, and link building. We trialed Smartsheet for 14 days.



    Best Features:

      • Efficient Dashboards The dashboards optimized our tasks, offering immediate access to forms.
      • Augmented Features Elements like integrated Gantt visuals and attachments within the platform substantially simplified our responsibilities.
      • Targeted Distribution One of Smartsheet's standout features is the ability to share live sheets with designated team members. This enhanced our teamwork and productivity.

      Did We Like It? An issue we encountered was the restricted styling options for distinct projects. Overall, though, Smartsheet is a solid tool.

      Our Rating: For those accustomed to working with spreadsheets, migrating to Smartsheet would be a breeze. We rate it 4.4 out of 5 stars.

    Why Smartsheet For EFM?

    • Adaptability: Customizable to fit specific project or organizational needs.
    • Scalability: Suitable for companies of any size, adapting to changing business demands.
    • Grid View: Simplifies task and data tracking with a spreadsheet-like interface.
    • Resource Management: Efficient resource allocation and management.
    • Reports and Dashboards: Offers visual tools for insight and performance tracking.
    • Data Management: Facilitates data handling with integrations and APIs.

    Pros And Cons

    ProsCons
    • Adaptable and multifaceted.
    • Easily tailored to fit specific user requirements.
    • Supports instant team collaboration.
    • Spreadsheet-like interface, advantageous for those familiar with Excel.
    • Pricing might not be as budget-friendly for smaller teams.
    • Steep learning curve.

    Pricing

    Smartsheet offers a 30-day free trial, a free plan, and three paid plans with monthly billing:

    • Free - $0 per month, up to 1 user & 2 editors.
    • Pro - $9 per user/month, allowing up to 10 users.
    • Business - $32 per user/month, with a minimum of 3 users.
    • Enterprise - Contact Smartsheet for more pricing details.

    9. Airtable: Best For Spreadsheets

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    Features Interface Support Security Price

    Airtable is a suitable Enterprise Feedback Management (EFM) tool with its unique blend of a spreadsheet's adaptability and enhanced features like file linking, Kanban columns, version tracking, calendars, and analytics. While it shares similarities with traditional spreadsheets in appearance, Airtable offers many more capabilities, making it an effective tool for managing feedback within a collaborative environment.

    Here's More About Our Experience Using Airtable

    At MarketSplash, we collaborate with many freelancers and solopreneurs for content writing and graphics. ​Here's what they had to say about their experience:



    Best Features:

    • Organized Documents: We could easily find and get to our uploaded files, which helped us work faster.
    • Easy To Use: We liked how simple it was to move between different worksheets on the platform.
    • Helpful Airtable Library: With the Airtable library, we could quickly make specialized worksheets.

    Did We Like It? We found a problem with connecting other tools. Even though we gave permission, we had to fix the settings often, especially with big worksheets.

    Our Rating: We recommend Airtable for freelancers, especially content writers and graphic designers. We give it 4.3 out of 5 stars.

    Airtable supports new users with learning resources like live webinars, detailed documentation, and video tutorials, facilitating an easier and more informative onboarding process.

    Why Airtable For EFM?

    Airtable's features as an Enterprise Feedback Management (EFM) tool include:

    • Adaptable Viewing Options: Offers a variety of layouts like grid, calendar, gallery, and Kanban to suit different project needs.
    • Streamlined Data Collection: Utilizes forms to seamlessly feed data into the database, perfect for gathering client feedback or managing orders.
    • Effortless Team Collaboration: Facilitates easy sharing of tables or records with team members, promoting secure and effective cooperation.
    • Diverse Templates: Provides a selection of well-designed templates to cater to various business requirements.
    • Enhanced Data Input Flexibility: Supports diverse data inputs, including checkboxes, dropdown menus, file uploads, and links to other table entries, making data entry more comprehensive.

    Pros And Cons

    ProsCons
    • Great community forum
    • Various features are offered on the free plan
    • Build links and connections with your data
    • It can be used for personal and professional use
    • There's room for improvement when it comes to customer service
    • The iOS app is confusing

    Pricing

    Airtable offers a free plan and three pricing plans, billed monthly or annually:

    • Team - $24 per user/month, billed monthly.
    • Business - $54 per user/month, billed monthly.
    • Enterprise Scale - Contact Airtable for price.

    10. Teamwork: Best For Client Management

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    Features Interface Support Security Price

    Teamwork, designed with client-oriented work in mind, is an ideal Enterprise Feedback Management tool for marketing agencies, product/support teams, and professional services firms.

    It features a clean, traditional project management interface that offers a dependable and straightforward experience, enabling users to assign tasks and meet deadlines efficiently. This focus on client-centric operations makes Teamwork a valuable asset for managing feedback in service-focused environments.

    It encompasses distinctive features like a helpdesk, chat functionality, CRM integration, time tracking, and invoicing tailored for client-oriented work.

    Here's More About Our Experience Using Teamwork

    Our primary focus at MarketSplash is producing high-quality articles. We’ve tested Teamwork for 14 days, and here's what we found:



    Best Features:

    • Tailored Reminders Tailored reminders and email reports were especially helpful for our team to complete tasks and projects within designated timeframes.
    • Client Tracking Features Teamwork is tailored for tracking client hours and more.
    • All-In-One Tool Everything needed is within one platform, allowing the supervision of hours allocated to specific clients and monitoring the progression of each project.

    Did We Like It? Finding stored notebooks is an issue unless one is proficient with the search functionalities in the Teamwork Project platform. Also, there are some complex elements that a typical user might miss, causing occasional disruptions in workflow.

    Our Rating: Teamwork is an excellent tool for client work. We rate it a 4.4 out of 5 stars.

    Why Teamwork For EFM?

    • Task Management: Easy assignment and tracking of tasks for effective client feedback handling.
    • Client Portals: Seamless communication and feedback sharing with clients.
    • Time Tracking: Integrated feature for accurately monitoring time spent on tasks and projects.
    • Customizable Workflows: Tailored workflows to meet the specific needs of various service sectors.
    • Comprehensive Reporting: Detailed reports for insights on project progress and client feedback.

    Pricing

    Teamwork offers a free trial, a free forever plan & four different pricing plan options:

    • Free - $0, best for small teams, up to five users allowed.
    • Starter - $5.99 per user/month, including all PM basics.
    • Deliver (more robust PM solution) - $9.99 per user/month.
    • Grow (most popular plan) - $19.99 per user/month.
    • Scale - Request a demo from Teamwork.
    Get Your Dream Team With Teamwork

    Pros And Cons

    PROSCONS
    • Simple and user-friendly.
    • Workload management and time-logging features.
    • Free forever plan available for up to five users.
    • Cheaper than most of its competitors.
    • Offers paid add-ons such as a CRM system and help desk tool.
    • Offers a 30-day free trial for all paid plans.
    • Great customer support.
    • Teamwork does not currently support editing in offline mode.
    • While it does have a mobile app, onboarding is a bit of a hassle.

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    Frequently Asked Questions

    How does Feedback Management Software benefit an organization?

    It streamlines the feedback collection process, provides analytical tools to understand feedback trends, helps make informed decisions, and improves customer satisfaction and engagement.

    Is Feedback Management Software suitable for small businesses?

    Absolutely. Various options are available that cater to small businesses' needs and budget constraints, helping them manage customer feedback without extensive resources effectively.

    How does Feedback Management Software handle data privacy and security?

    Reputable software adheres to data privacy laws and regulations encrypts data, and implements secure data storage and transfer protocols to protect sensitive information.

    Can Feedback Management Software be used for employee feedback as well?

    Yes, many of these tools are versatile and can be configured for internal employee feedback and engagement surveys, in addition to customer feedback.

    What features should I look for in Feedback Management Software?

    Key features include survey creation tools, analytics and reporting capabilities, multi-channel feedback collection, a user-friendly interface, customization options, and data security measures.

    It's A Wrap

    The right feedback management software, like monday.com, Basecamp, Wrike, and Jira, is crucial to project efficiency and success. Project managers should also keep up with trends to choose adaptable, capable tools that meet their needs.